- Ticket kiosk
- Counter display
- Waiting hall
- Arabic / English
Queue management hardware for service centres
Customer-journey platforms in banks, government service centres and hospitals depend on hardware at every step: the ticket kiosk at the door, the screens in the hall and the display at each counter.
The challenge
A queue system is only as reliable as its weakest device:
A dead kiosk stops the branch
If customers cannot take a ticket, the whole flow falls back to a crowd at the counter.
Many screens, many sites
Hall and counter displays across dozens of branches must be updated centrally.
Two languages, two directions
Arabic and English on the same screen, with correct right-to-left layout and audio calls.
Integration with back-office systems
Appointments, national-ID readers, SMS notifications and service analytics.
The IWILL approach
One hardware family for each point in the journey, running your queue software:
Ticket kiosk
A 15"–21.5" industrial touch panel PC with USB/COM for the ticket printer, ID reader and QR scanner for appointments.
Waiting-hall screens
Multi-output signage players drive the call screens and advertising from one unit.
Counter displays
Compact mini PCs or small panel PCs at each counter for the agent and the customer-facing number.
Branch server
A fanless box PC runs the local queue server so the branch keeps working if the link to head office drops.
What the deployment is designed to deliver
A service flow that keeps moving, every day the branch is open.
- Fanless, silent devices in customer areas
- Local operation during network outages
- Central content and configuration for all branches
- Bilingual screens and printed tickets
Send us
- 1Queue software and version
- 2Number of branches, counters and hall screens
- 3Peripherals: printer, ID reader, QR, payment
- 4Kiosk enclosure: yours or ours
Key specifications
- 15–21.5"
- kiosk touch panels
- 3–4×
- displays per player
- 0 dB
- fanless operation
- 24/7
- rated operation
Recommended hardware
Panel PCs for kiosks, players for hall screens and compact PCs for counters.
Frequently asked questions
Do you supply the queue software?
We supply the hardware and work with the queue-management software you or your integrator choose. For totem projects we can also develop a custom CMS.
Can the kiosk read national ID cards?
Yes, through a compatible smart-card or NFC reader on USB, integrated by your software. Tell us the ID scheme and we will confirm the reader.
Rolling out queue management?
Tell us how many branches and counters, and we will propose hardware for each point in the journey.